Delivery & Returns

Delivery Information

Intraoral Scanners Direct will endeavour to meet any delivery date quoted, but delivery dates are given and intended as an estimate only. If there are any circumstances whatsoever which prevent or delay delivery, Intraoral Scanners Direct shall not be bound to supply or make delivery of any goods ordered nor shall it be liable for any damage or consequential loss or in any other way for failure to supply or delay in delivery when so prevented or delayed.

Whilst we endeavour to ship all items for next day delivery as standard, there will be exceptions where an item is out of stock or if an item is made to order. You will be notified by email at our earliest opportunity if an item on your order is out of stock, and we will provide a due date for the stock to be delivered to you.

For delivery costs, please contact the Intraoral Scanners Direct sales office or see the current price list with delivery details. All goods must be inspected immediately on arrival. Under no circumstances shall Intraoral Scanners Direct be liable for damage to or from a customer unless we are notified within three days of receipt of the goods, or in the case of non-delivery unless notice is given within seven days of the due date of arrival.

Next Day Delivery

Next day delivery is available to call customers who place an order before 4pm.
For our full range of delivery options contact us via support@denkauk.com

Returned Goods / Refunds

Intraoral Scanners Direct will not accept the return of goods for any reason unless prior agreement has been received from us. Unless in the case of damaged or faulty goods, all goods returned for whatever reason must be in a resalable condition as deemed by Intraoral Scanners Direct. Collection will be made only with a valid collection note. Unless in the case of incorrect delivery, a fee will be charged if collection is required. Alternatively, goods may be returned by the customer; however, all goods must be received back within 28 days of the date of initial delivery to the customer. We advise you to obtain proof of posting for items being returned by post. Returns received after 28 days from the date of invoice will incur a restocking charge to the value of 20% of the net price (as per invoice), and must be in a resalable condition with at least 6 months shelf life left (if applicable).

Orders for products of a Special-Order nature that are not regular stock lines cannot be returned if supplied correctly.

Refunds will not be issued without the prior agreement of Intraoral Scanners Direct.